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Tuesday
Mar132012

Should Your Checkout Process Be Last?

There is a great post over on Fast Company's blog that looks at the negative experience often associated by customers with the check-out process...namely, how it comes last. They wonder: 

"Our memories of an event are overwhelmingly shaped by its last moments. So why do so many services conclude with the worst part of an experience: Paying for it?"

They site some examples of several businesses that are reinventing the idea of the "check-out," including Apple. 

You can read more over on Fast Co. Design here.

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